2023 has already seen some ‘scandal’ crises, the two most high profile in the UK being the CBI (sexual harassment allegations) and ITV (This Morning/Philip Schofield). Whilst all crises are unique, these and others remind us of other conduct scandals …
Below is a link to a research report I have co-authored with PwC’s ESG team which finds that ESG has ‘mainstreamed’ many of the concepts and practices of issues and reputation management. https://www.pwc.co.uk/issues/esg/reputation-management-in-era-of-esg.html To give you a flavour, here is …
Keep it simple for effective issues management The problem with issues management is that is neither one thing nor the other. An issue is not business as usual and cannot be resolved as an informal side-of-desk activity. But neither is …
Much has already been said about the ESL debacle which came, went and has been analysed by everyone all within a week. Some have said it was terrible crisis management which is mostly true. It was certainly terrible crisis communications, …
Reflections on the (abortive) launch of the European Super League Read More »
The third of three posts on what the Covid-19 pandemic has taught us about crisis and issues management. #3. Is the ‘crisis room’ dead? (and does it matter?) It seems like a lifetime ago, but a year ago I was …
What Covid-19 has taught us about crisis and issues management 3/3 Read More »
The second of three posts on what the Covid-19 pandemic has taught us about crisis and issues management. #2. Externally driven crises bring different challenges, but challenges nonetheless There’s quite a difference between managing a crisis that is internally driven …
What Covid-19 has taught us about crisis and issues management 2/3 Read More »
The first of three posts on what the Covid-19 pandemic has taught us about crisis and issues management. #1. Don’t let terminology be an obstacle to a good response Not all organisations invoked a full crisis management capability to respond …
What Covid-19 has taught us about and issues crisis management 1/3 Read More »
