It is not always easy to know when the crisis is over or the issue resolved; but it is important to learn from the experience.
If you feel it has gone well, make sure you know why, so that this success can be repeated. If it has gone less well, invest time in understanding how the capability could be improved.
A post-event review will achieve this. By reviewing key documents and interviewing those who were involved in the response (and some who were not, but who were recipients of information), we will help you identify lessons to take forward. You don’t have to wait until the end of a crisis to change course. We also provide in-flight reviews to assess what is and isn’t working in an ongoing response, course-correcting where necessary.
Organisations are often slow to change, but crises can catalyse that change and represent a rare opportunity to make big decisions and get things done. A mature strategic crisis management team should be thinking about change at an early stage of a response. Regulators, politicians and others will certainly be thinking about it.
We can support you through the entirety of this recovery journey to help you emerge stronger from adversity.
Build a flexible crisis management and issues response capability that works, so you are ready for anything
Respond to live issues and crises, providing the advice and guidance you need
Recover from the experience, learning lessons and changing for the better
Apply a reputation lens to your business strategy and decision making