Respond

The advice and support you need, at the time you need it the most.

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Respond

A serious issue or crisis can put your organisation’s people, finances, reputation and future at risk.

You need access to experienced and expert advisors, helping you make and communicate decisions and bring order and structure to difficult and complex situations.

We provide this live advice and support in:

Crisis Management

Acute crisis management, where the highest level of response has been invoked and the most senior teams involved.

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Issues Management

Longer term issues management, where a situation needs resolution over time.

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Crisis communications

Our support to the function that is often the busiest and highest profile in a time of internal and external scrutiny and pressure

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See our note on terminology for how we think about crisis and issues management.

See our experience in live crisis and issues response.

Crisis management response

When crises strike, we provide advice and support in the following key areas:

  • Strategic counsel at the most senior levels: to the crisis management team, its leader, the Board, and the heads of functions
  • Facilitation: helping ensure the governance and procedures are followed, and supporting (or performing) the crisis coordinator role
  • Crisis communications: see our page on how we support this busy function

See our experience of issues and crises that we have helped to manage.

Issues management support

An issue is more than a risk. It is already happening. It requires a special way of working but, unlike an acute crisis, there is more space and time to resolve the situation; it therefore takes place within business as usual. An unresolved issue can be ignited by a trigger event into a full-blown crisis, but even without this it can do serious damage to reputation.

We can help you manage – and resolve – the trickiest of issues. And we have tried and tested methodology for doing so.

See our experience of issues and crises we have helped to manage.

Crisis communications support

All crises require good communication. People inside and outside the organisation want to know what is happening and what you are doing about it. If they don’t get it from you they will go elsewhere.

We can help your communications function build capability, creating procedures and running function-specific training and exercising. And when the organisation is responding to a crisis, we can help by:

  • Providing strategic advice to communications leaders and their team
  • Supporting with the coordination of the team
  • Developing communication strategies and plans
  • Drafting and testing messaging and producing collateral
  • Coaching spokespeople
  • Devising stakeholder engagement programmes
  • Providing media response support

See our experience of issues and crises we have helped to manage, all of which required both internal and external communication.

Our services

Build

Build a flexible crisis management and issues response capability that works, so you are ready for anything

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Respond

Respond to live issues and crises, providing the advice and guidance you need

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Recover

Recover from the experience, learning lessons and changing for the better

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Reputation lens

Apply a reputation lens to your business strategy and decision making

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See our services in detail

What clients say

‘Andrew is our go-to person when we face the most difficult issues and crisis that threaten our reputation. His wide experience, calm and pragmatic attitude and common sense has always helped us finding the right solution. He is also great in training senior level teams in issues and crisis management – highly recommended investment for a well-prepared organization.’
Issues management lead, global food and nutrition company
‘Andrew was instrumental in getting us organised and aligning on the real priorities. He chaired our task force meetings and helped manage time and resources. Leveraging his wealth of experience and expertise working with issues management teams was invaluable. Andrew saw the things from different angles which supported me in my role as leader in a perfect way and enabled us early in the crisis to look ahead, anticipate what could come next and be prepared.’
Covid 19 Task Force Leader, global pharmaceutical company
‘Andrew Griffin was the expert I called when issues appeared on the corporate horizon. He's the steady, experienced and highly ethical thought partner I wanted -- to help me see the issues from all sides, take the right steps to resolve them, and be prepared if they turned into a crises.’
Former CCO and veteran of four global Fortune 100 companies
‘I’ve worked with Andrew for over a decade on various issues and crises. He is thorough in his assessment of short, mid, and long term issues that you need to be mindful of while in the midst of the day to day management of the issue or crisis you are dealing with. His expertise and trusted approach brings a sense of confidence in the trusted adviser that I believe him to be.’
Group Director of Corporate Affairs, telecoms company
‘Whether you are a large multinational or a growing entrepreneurial operation, Andrew brings the deep expertise that can help you navigate these uncertain and everchanging times and build your roadmap for long term sustainable success.’
Crisis management coordinator, gaming company
‘Andrew brings a wealth of invaluable experience alongside an unrivalled track record as a counsellor, trusted partner and coach to organisations who want to build, protect and enhance their most important assets: trust and reputation. He brings unique specialist insight which is invaluable in any situation - from preparing for a new market entry to responding to a global pandemic.’
Former sustainability and reputation lead, global bank
'Andrew is excellent at working with an organisation to develop group-level crisis management capabilities. He is able to work with teams at all levels of the business and manages to bridge the complexities of structures and differing functional requirements.'
Communications Director at an aerospace and defence company
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